Shipping & Return

Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund, if you have paid postage for your order, we will send you a full refund, however, if we offered free shipping for your order, you refunded amount will have the shipping cost deducted. We'll reimburse the cost of return shipping (Standard shipping) if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks from the date we received the returned item(s)

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond in a timely manner with instructions on how to return item(s) from your order.

Shipping

How much does shipping cost?

We offer free shipping in major metro areas of Sydney, Melbourne, Brisbane, Adelaide and Canberra on orders over $49, unfortunately at the moment,  we are unable to offer free shipping to WA and NT due to high shipping cost. 

If you don't happen to qualify for free shipping, the cost of shipping will depend on the weight of your order. You'll be able to see this on the checkout page before you proceed to payment.

How long does shipping take?

In-stock items ordered before 11am on a weekday are dispatched on the same day, or within 24 hours if ordered after 11am. We ship all orders from our warehouse in Melbourne. Most metro areas of major cities, you can expect your order within 2-4 business days. Outside of these areas, you should receive your order any time from five days after the time of dispatch.

If you need the order urgently, please contact us ASAP, and we will see if there is anything we can do.

Please note, Couriers Please is one of our main courier company, if the delivery address was unattended at delivery attempt, they will leave a card for you to collect your parcel at the nearest pick up point. If you do not wish this to happen, please give authority to leave at checkout.

What happens if my order does not arrive in the estimated time frame?

Please contact admin@thegeneralpetstore.com.au

Do you deliver outside of Australia?

We can ship to virtually any address in Australia, but for address outside of Australia, please Contact Us directly.